TERMS & CONDITIONS

LIMOUSINE & COACH TRANSPORTATION IN COPENHAGEN / DENMARK

We are happy to receive your query or booking, and we look forward to servicing you and your guests or clients. We would like to make you aware of a few practicalities regarding our services beforehand.

  • Service time.
    We offer limousine and coach service 24 hour a day / 7 days a week / 365 days a year.
    Normal working hours are from 7am-7pm
    Late hours are from 7pm-7am – do note a surcharge of 25% do apply on our transfer transporation rates in Late hours period.
  • Transportation type
    1. One-way Transfer or 2. As-Directed service
    A one-way transfer is basically a direct, one-way pick up and drop, at a set time. Extra Wait time, extra stops and additional driving around are not calculated in the pricing of these type of transfers and would add the charges or revert the service to hourly (mimimum 2 hours) if extensive waiting time or extra stops on the route.
  • Change in existing booking.
    Please direct all changes or extra bookings to our office or our On Duty Manager info@vip-cph.com or +45 7020 4793. We try to be as flexible as possible and are happy to try to accommodate any changes to your booking, but we take the liberty to charge extra for changes in services, informed with less than 24 hours’ notice that bring about extra expenses for us.
  • For changes during the transportation service or delays, which prolong the booked transportation or lead to extra waiting time for us, we charge the extra time on your final invoice.
  • For pick-up from Copenhagen Airport, all clients are met with a welcome sign with a text or logo of your choice in the arrival hall just after customs. In the unlikely event that guests are not able to locate their driver and vehicle please ask them to contact our Duty Manager on tel.: +45 7020 4793.
  • If you provide us with your flight number, we adjust our pick-up to the actual time of arrival of the flight (according to the available information from Copenhagen Airport) with no extra charge, except for any evening or night surcharges which the delay may cause. In such case the surcharges will be invoiced in addition.
  • Extraordinary waiting time for the passengers after the landing (more than 30 min. after actual arrival) will be charged per commenced half an hour as waiting time in your invoice.
  • Changes within 24-48 hours’ prior to service are charged with 50% rate as new service.
  • Changes with less than 24 hours’ notice to service are charged at 100% as new service.
  • Cancellations with less than 72 hours’ notice are charged at 50%
  • Cancellations with less than 48 hours’ notice are charged at 100%
  • We take the liberty to reject or drop off intoxicated passengers who may be a nuisance or danger to the driver or to other passengers.
  • We add a fee of minimum 1,000 DKK plus VAT for extra cleaning which is considered out of the ordinary.
  • Booking
    Please book your transportation as fast as possible, we love a notice of +36 hours prior to service.
    Your request is not a confirmed booking, until we have confirmed it and received your full payment.
    Last Minute bookings made later may reflect in extra cost and no awailbility, especially in peak period eg. congress or changing day with cruise ships.
  • SPECIAL EVENT AND PEAK PERIODS e.g. CONGRESS IN COPENHAGEN
    In most cases, a minimum rental 2 hours or more terms will apply for limousine and coach charter. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.

payment terms

Payment terms and methods

  • Payment is due, upon received our confirmation and invoice. Payment is due before services is to be delivered.
  • Payment is due receiving our confirmation on service
    Payment options:
    1) with int. credit card through PayPal (transactions cost surcharge of 3,7%-4,0%do apply paying with creditcard)
    2) By normal invoice and bank wire transfer. These are the 2 payment method option we offer. Let us know which payment method you prefer when booking.

Last Minute booking

Last Minute Booking or Changing Fees are:
25-48 hours before service time Last Minute surcharge fee is DKK 700 / USD 110 / EUR 100
Minimum limousine hire is charged 2 hours at rate 1.250 DKK per hour for Mercedes E, S class or Viano van.
1-24 hours before service time Last Minute surcharge fee is DKK 1.500 / USD 220 / EUR 200

Minimum limousine hire is charged with 2 hours at rate 1.250 DKK per hour for Mercedes E, S class or Viano van.

If condition accepted, please contact us so we can check our availability and do note our above surcharge fees can also apply to any last minute booking you may contact us with.

Surcharge fee will be informed and confirmed by VIP Copenhagen when receiving your booking request

We look forward to welcoming you and your guests to Wonderful Copenhagen and Denmark.